Elakar Adda - Privacy Policy

Effective Date: November 30, 2025

Welcome to Elakar Adda ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights and choices regarding your information when using our Elakar Adda mobile application ("App") - a neighborhood chat platform designed to connect communities across Bangladesh.

1. Information We Collect

We may collect the following types of information when you use the App:

Account Information: When you register, we collect your name, phone number, email address, and profile picture (if provided).
Location Information: We collect your neighborhood or area information to connect you with nearby community members. With your permission, we may use GPS data to help identify your local area.
Chat and Communication Data: We store messages, media files (photos, videos, audio), and other content you share in public chat rooms and private conversations within your neighborhood.
Device Data: We collect information about the device you use to access the App, including device model, operating system, unique device identifiers, and mobile network information.
Usage Data: We collect information about your usage of the App, including chat rooms visited, features used, timestamps, and any errors or technical issues you may encounter.
Push Notification Tokens: If you enable push notifications, we collect device tokens to send you timely updates about messages and community activities.

2. How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your account and provide access to neighborhood chat rooms;
To facilitate communication between neighborhood members and maintain community connections;
To match you with the appropriate local community based on your location;
To send you push notifications about new messages, community activities, and important updates;
To provide, maintain, and improve the App's features and functionality;
To ensure the safety and security of our community by monitoring for inappropriate content and behavior;
To detect, prevent, and address technical issues, spam, and abuse;
To analyze usage patterns to improve user experience;
To communicate with you about the App, including updates, support, and community guidelines;
To comply with legal obligations under the laws of Bangladesh;
To protect our rights and the rights of our users and enforce our Terms and Conditions.

3. Data Sharing and Disclosure

We respect the privacy of your conversations within your neighborhood community. However, we may share your information in the following circumstances:

Within Your Neighborhood: Your profile information (name, profile picture) and messages are visible to other verified members of your neighborhood chat rooms.
Service Providers: We may share data with trusted third-party service providers who help us operate the App, including hosting services, push notification services, and analytics providers.
Legal Requirements: We may disclose your information if required by law, court order, or government authority in Bangladesh, or to protect the safety of our users and the public.
Business Transfers: In connection with a merger, acquisition, or asset sale, your information may be transferred to the new owner.
With Your Consent: We may share your information with third parties when you give us explicit permission to do so.

We do not sell your personal information to third parties.

4. Data Storage and Security

We take appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Your data is stored securely using industry-standard encryption. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Chat messages and media are stored on secure servers. We implement access controls and regular security audits to protect your data.

5. Data Retention

We will retain your information for as long as your account is active or as necessary to provide you with our services. If you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal or regulatory purposes.

Chat messages may be retained to maintain the continuity of neighborhood conversations, but you can delete your own messages at any time.

6. Your Rights and Choices

You have the following rights regarding your information:

Access and Update: You can access and update your profile information within the App settings.
Delete Account: You can delete your account at any time through the App settings, which will remove your personal information from our active databases.
Control Notifications: You can manage push notification preferences in your device settings or within the App.
Location Settings: You can control location permissions through your device settings.
Data Portability: You can request a copy of your data in a portable format.
Object to Processing: You can object to certain processing of your information by contacting us.
Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise your rights or if you have any questions, please contact us at support@elakaradda.com

7. Children's Privacy

Elakar Adda is intended for users aged 16 and above. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately, and we will take steps to delete such information.

8. Community Guidelines and Content Moderation

To maintain a safe and respectful community environment, we reserve the right to monitor public chat rooms for violations of our community guidelines. We may remove inappropriate content and suspend or terminate accounts that violate our Terms and Conditions.

9. Third-Party Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy within the App and updating the "Effective Date" at the top of this page. Your continued use of the App after such changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@elakaradda.com
App Name: Elakar Adda
Address: Dhaka, Bangladesh

We are committed to resolving any privacy concerns you may have in a timely and transparent manner.